XL Bouquet · Bangkok
Changes, substitutions and order support
Speak to your personal florist
To request a change to your bouquet, address or delivery time, contact your florist with your order number as soon as possible. Ask the florist to confirm that the requested change is possible.
Flowers and substitutions
Natural flowers may vary slightly in shade and opening from a photograph. Material changes to variety, colour, quantity or design require agreement. If flowers are unavailable, we propose an equivalent alternative without reducing the agreed value or quality. Without agreement we arrange another option, rescheduling or cancellation and a refund for the unfulfilled part instead of silently substituting.
Cancellation and refunds
Contact us promptly with the order number. Before procurement and preparation begin, payments received are refundable in full. Once work starts, any deduction is limited to evidenced actual costs and only where permitted by applicable law; the calculation is provided to the customer. If we cannot fulfil an order, we offer agreed rescheduling or a refund for the unfulfilled part. Perishability does not remove rights concerning defective goods.
Problems with a bouquet
Report damage, defects or a mismatch with your order number, description and photographs if possible, promptly after discovery. This request does not shorten legal claim periods or remove statutory rights. Depending on the issue and applicable law, we arrange replacement, correction, a price reduction or a refund. Refunds go to the original payer through an agreed secure method; the amount, currency and timing are confirmed in writing within any mandatory legal deadlines.